Store Policies

RCC Campus Store Policies for the following categories can be found below: Textbook and Course Material Returns, Computers and Electronics, Book Buy Back, Agreement and Terms for Rental Textbooks

Textbook and Course Material Returns

• Schedule and student ID are preferred when purchasing textbooks and course materials (If you do not provide a schedule at the time of purchase, you will not be eligible for a refund).
• Textbook and course materials are eligible for return and refund within the dates and time frame attached to your receipt.
• Receipt is required for all returns and refunds.
• In order to receive a refund, the textbook or course material must be in the same condition as when purchased (in plastic, if purchased that way; must have all parts if bundled).
• Software and Access codes are nonrefundable if activated.
• Refunds for general merchandise as purchased are eligible up to 15 days after purchase and with a receipt (excludes computers, software, electronics, film, and photography supplies).

Computers and Electronics

We work with our vendors and manufactuers to provide a minimum one-year manufacturer's warranty. Computers, software and electronics are nonrefundable to the RCC Campus Store, but we will gladly provide manufacturer contact information to resolve repair issues.

Book Buy Back

• Valid picture ID (preferably student ID) is required for all book buy back transactions.
• All sales are final.
• Do not sell a rental book!!! You are responsible not to sell a rented textbook. If you sell a rental book and receive cash, it will not be considered returned and you will be charged the full cost of the book as described in the Agreement and Terms for Textbook Rentals (below).

Agreement and Terms for Textbook Rental

Rental Terms & Agreement

In order to rent books from the RCC Campus Store, you must have a valid Credit Card; VISA, MASTERCARD, AMERICAN EXPRESS. This card must be on file in order to rent books and during the rental period. You, the customer, by renting textbooks online/in-store through Randolph Community College Campus Store and by completing the rental transaction you have agreed to the Rental Agreement.

Please take the time to read this agreement, as you are the responsible party; failure to do so may cost you $$$. We take the return of our College property by the deadline extremely serious

Rental Agreement:

1. I (the customer) am renting and am in receipt of the rental book(s) shown on my receipt. I have paid the rental charge which is non-refundable after the textbook refund date. I understand the refund policies of the Randolph Community College Campus Store also apply to rental items. (Normal refund policy applies). I acknowledge that after this date, I agree to return the rented items to the Randolph Community College Campus Store at the end of semester and no later than the date printed on my campus store receipt.

    

2. I understand that these books rented but are the property of Randolph Community College Bookstore. I accept the responsibility to use the book (s) and return them (it) to the RCC Bookstore in resalable condition. Rental books must be returned by the deadline each semester, regardless of any reason you may have. If you need to rent the book for an additional semester, it must first be returned and then you may rent it again for the next semester.

    

3. I will return the book to the bookstore no later than the rental return due date at the end of Final Exams. (Email reminders will be sent at least 7 days before your rental due date).

    

4. I will return the book in resalable condition as determined by the RCC Bookstore. All CDs and other components/ parts included with this book, must be present and in resaleable condition. Limited highlighting is acceptable, but do not go overboard or damage fees may result.

    

5. I am responsible for loss from any cause, including theft, lost item(s), returned in unsalable condition, also missing components, parts and spine/binding damage. It is my responsibility to keep the Return Rental Receipt as this is the proof that I did return my rental books to RCC. If not, I could be held responsible for the replacement cost of the book. Any type of damage that makes this book unacceptable to the next customer is considered damaged.

    

6. If I am late or fail to return the book, I authorize the Randolph Community College Campus Store to withdraw/charge the same debit/credit card account that was left as the deposit account to make this payment. If you return your rented items after the late date but before lost date, you will be charged a late fee of $15 (late fees are subject to NC sales tax) per item. If you do not return the item by the lost date, the Campus Store will charge your account the new book price plus the $15 late fee per item. At this point, YOU OWN THE BOOK.

    

7. I will not exceed the limit or cancel the credit/debit card above, until all rented materials are either returned to the bookstore or the fees as indicated above are paid in full.

    

8. The deadline is the final deadline in ALL cases. At 5:00 PM on the deadline date your book is considered LOST.

    

9. If you drop your class, your course is cancelled or you withdraw from college, it is your responsibility to return your rented textbooks within the posted return period or you will be charged for the replacement (new) cost of the book. (s) Once your account has been charged for a non-returned (by stated deadline) book, you own this book. It is too late to ship or drop this book off at the Campus Store. If you have a book charge or fine on your account and you believe you have returned all your books by the deadline, you must email the Campus Store for additional information. We may not accept or answer textbook charge questions over the phone during our high sales period, as we would be on the sales floor. You may resolve your textbook charge questions on your account via email. The Director of Auxiliary Services is Chad Conville and email address is:  cwconville@randolph.edu.

    

10. I understand that any unreturned rental books that are not paid with the same credit/debit card account may be turned over to a collections agency or by a third party agency. I have read and fully understand the above statements and Rental Agreement and with this signature, I signify that I do/will comply with stated agreement.

     

11. By signing my rental receipt I am agreeing to all terms of the RCC rental program.

1. Books not returned will be charged to the provided debit or credit card.  If the credit or debit card provided is declined, collection may be assigned to a third party agency. I understand and acknowledge books not returned and associated penalties may be assigned collection by a third party agency.  I will be responsible for paying all Collection Fees assessed by the Third Party Collection Agency. I agree the designated Third Party Collection Agency is authorized to contact me by telephone, text message or email where message and data rates may apply.  Methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable.

    

   I have read this disclosure and agree that the Lender/Creditor may contact me as described above.